Refund & Return Policy

Effective Date: June 15, 2026

At Cocoon, customer satisfaction is our priority. If you are not completely satisfied with your purchase, our Return & Refund Policy explains the conditions under which returns, exchanges, and refunds may be requested.

1. Return Window

You may request a return or exchange within 30 days from the date your order is marked as delivered by the shipping carrier.

Requests submitted after the 30-day period may not be eligible for a refund or exchange.

2. Eligibility for Returns

To qualify for a return, the product must meet the following conditions:

  • The item must be unused and in its original condition.
  • Books must not show signs of reading damage, writing, highlighting, folding, torn pages, water damage, or missing components.
  • The item must be returned with its original packaging, inserts, and any accompanying materials.
  • Proof of purchase, such as your order number or receipt, must be provided.

Returns that do not meet these conditions may be declined.

3. Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of receiving your order.

To help us process your request quickly, please provide:

  • Your order number.
  • Clear photos showing the damaged, defective, or incorrect item.
  • A brief description of the issue.

Once verified, Cocoon will provide a replacement, exchange, or full refund at no additional cost to you.

4. How to Request a Return

Please do not send any items back without contacting us first.

To initiate a return:

  1. Contact our customer support team via email.
  2. Provide your order number and reason for the return.
  3. If your request is approved, we will provide return instructions and the appropriate return address.
  4. Package the item securely and return it using a trackable shipping service whenever possible.

Returns sent without prior authorization may not be accepted.

5. Return Shipping Costs

Customer Responsibility

Customers are responsible for return shipping costs when returning items due to:

  • Ordering the wrong item.
  • Changing their mind.
  • Purchasing by mistake.
  • Other reasons not related to product quality.

Original shipping charges are non-refundable unless required by applicable law.

Cocoon Responsibility

Cocoon will cover return shipping costs if the return is due to:

  • Incorrect items shipped.
  • Manufacturing defects.
  • Products damaged during shipment.
  • Other errors caused by Cocoon.

6. Refund Process

After receiving and inspecting your returned item, we will notify you by email regarding the status of your refund.

If approved, your refund will be issued to the original payment method within 3–7 business days. Processing times may vary depending on your bank or payment provider.

7. Late or Missing Refunds

If you have not received your refund:

  • Check your bank account again.
  • Contact your credit card company or payment provider, as processing times may vary.
  • Contact your bank, since refunds can take several business days to appear.

If you have completed these steps and still have not received your refund, please contact our customer support team.

8. Non-Returnable Items

The following items are generally not eligible for return or refund unless they arrive damaged or defective:

  • Gift cards.
  • Digital products or downloadable content.
  • Personalized or custom-made products.
  • Items marked as Final Sale, Clearance, or Non-Returnable.
  • Books with obvious signs of use or damage caused after delivery.

Contact Information

For questions regarding this Return & Refund Policy, please contact us:

Email: support@cocoon.com

Website: Cocoon.com