Shipping Policy

Effective Date: June 15, 2026

Thank you for visiting and shopping at Cocoon. We are committed to delivering your premium phone cases and charging accessories safely and efficiently. Following are the terms and conditions that constitute our Shipping Policy.

1. Order Processing Time (Handling Time)

All orders are processed within 1 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

Please note: Processing time is separate from shipping time. High volume of orders or custom design requests may result in a slight delay. If there will be a significant delay in shipment of your order, we will contact you via email.

2. Shipping Destinations & Carriers

We proudly ship to all 50 states within the United States. To ensure reliable delivery, we partner with trusted domestic and international carriers, with final delivery in the US typically handled by USPS, UPS, FedEx, or DHL.

3. Estimated Delivery Times & Shipping Rates

Shipping charges for your order will be calculated and displayed at checkout. We strive to provide affordable and transparent shipping options.

  • Standard US Shipping: Estimated delivery within 7 to 15 business days after the order is processed and dispatched.
  • Please note that delivery delays can occasionally occur due to unforeseen circumstances such as severe weather, postal strikes, or peak holiday seasons (e.g., Black Friday, Christmas). We appreciate your patience during these times.

(Note: If you offer expedited shipping or free shipping over a certain amount, e.g., “Free Standard Shipping on orders over $30”, you can display it here).

4. Shipment Confirmation & Order Tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 48 hours. You can track your package directly on our website or through the carrier’s official tracking portal.

5. Incorrect Shipping Addresses

Matizcase is not responsible for packages that are undelivered, misdelivered, or delayed due to incorrect or incomplete shipping addresses provided by the customer at checkout.

  • Customer Responsibility: Please double-check your shipping details before completing your purchase. If you realize you have made an error, contact us immediately at support@matizcase.com. We will do our best to correct the address if the order has not yet been processed or dispatched. Once the order is handed over to the carrier, we cannot make any changes.

6. Lost, Stolen, or Damaged Packages

  • Damaged in Transit: Matizcase is not liable for any products damaged or lost during shipping. However, if you received your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim.
  • Stolen Packages: If the tracking information confirms that the item has been “Delivered” to your order address but you have not received it, please contact the local carrier for investigation. We cannot be held accountable for packages where tracking information states the package has been delivered to your order address.

7. Customs, Duties, and Taxes

For US customers, most of our standard accessory packages do not incur additional customs fees. However, Matizcase is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Contact Us

If you have any further questions about our shipping processes or need assistance with your tracking number, please contact our support team.