Privacy Policy

Introduction

At Cocoon (accessible from Cocoon.com), protecting the privacy of our visitors and customers is one of our highest priorities. This Privacy Policy explains what personal information we collect, how we use it, and how we protect it when you visit our website or purchase products from our online store.

Information We Collect

When you visit our website, we automatically collect certain information about your device, including your browser type, IP address, time zone, pages visited, and cookies installed on your device.

When you place an order or attempt to place an order through our website, we may collect personal information including:

  • Full name
  • Billing address
  • Shipping address
  • Email address
  • Phone number
  • Payment information (processed securely through trusted third-party payment providers)
  • Order history and purchase details

We refer to this information collectively as “Order Information.”

How We Use Your Information

We use the information we collect to:

  • Process and fulfill your orders.
  • Arrange shipping and delivery.
  • Send order confirmations, invoices, and shipping updates.
  • Respond to customer service requests and support inquiries.
  • Prevent fraudulent transactions and maintain the security of our website.
  • Improve our products, services, and website experience.
  • Send promotional emails, newsletters, or marketing communications when you have chosen to receive them.

Sharing Your Personal Information

We only share your personal information with trusted third-party service providers necessary to operate our business, including:

  • Payment processors to securely complete transactions.
  • Shipping and logistics partners to deliver your orders.
  • Website hosting and e-commerce service providers.
  • Analytics providers (such as Google Analytics) to better understand website usage and improve our services.

We do not sell or rent your personal information to third parties.

We may also disclose your information when required by law or when necessary to protect our legal rights, investigate fraud, or comply with legal obligations.

Cookies

Our website uses cookies and similar technologies to improve functionality, remember your preferences, analyze website traffic, and enhance your browsing experience.

You can manage or disable cookies through your browser settings, although doing so may affect certain website features.

Your Rights

Depending on your applicable local laws, you may have the right to:

  • Access the personal information we hold about you.
  • Request correction of inaccurate information.
  • Request deletion of your personal information.
  • Withdraw consent for marketing communications.
  • Request a copy of your personal data where applicable.

To exercise these rights, please contact us using the information below.

Data Retention

We retain your Order Information and related records only as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements.

Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, disclosure, alteration, or destruction. While we strive to protect your information, no method of electronic transmission or storage is completely secure.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, legal requirements, or operational needs. Any updates will be posted on this page with the revised effective date.

Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us:

Email: support@cocoon.com

Website: Cocoon.com